Our Policies

1. LatinTLD registers domain names on behalf of its clients mostly in countries and territories of Latin America and the Caribbean, but also in any other country where our clients may need a domain.

2. LatinTLD expects its clients to assume full responsibility for the use they give to domains registered through us. If LatinTLD, or any of its Representatives and/or Correspondents, is sued as the Registrant or Contact of a domain name registered on behalf of a client, LatinTLD expects to be assisted financially and in all other possible ways by its client. Failure to do so in reasonable time may result in the domain being parked or deleted.

3. LatinTLD will issue an Owner Certificate upon request by its clients for all domains registered using LatinTLD's or its Representative's or Correspondent's Local Presence.

4. LatinTLD expects payment for its services at the time they are requested, or at most, 15 days after an invoice is sent.

5. LatinTLD will reimburse for all services that could not be completed due to reasons such as the domain not being available or not renewable at the Registry at the time of the client's formal request.

6. LatinTLD expects formal requests for services to be made in writing—via Order Form, email, or fax. Verbal requests (e.g., phone or Skype) must be confirmed in writing to be processed.

7. LatinTLD will guide its customers in preparing documents required by some Registries. However, it is the customer's responsibility to print, sign, legalize, and send them in time to complete the process. Failure to do so may result in the domain not being registered or renewed.

8. LatinTLD's "Payment Only" service means just that—we pay the Registry but are not responsible for managing the domain.

9. LatinTLD will follow the client’s instructions for contact details at the Registry when possible. However, due to regulations, LatinTLD or its representatives may need to be listed as contacts.

10. Please note that many Latin American and Caribbean Registries still operate offline. Processing times may vary from a day to several weeks. LatinTLD cannot guarantee specific processing times but will inform clients of typical durations.

Note: This is version 1.02 of LatinTLD's Policies, updated as of Jul 2021.